At Checkmate Asset Services, our 24-year operational legacy is built on the foundation of trust, dignity, and absolute regulatory compliance. We believe that debt resolution should always be collaborative and respectful. As a trusted partner to India’s leading banks and financial institutions, we strictly adhere to the Reserve Bank of India (RBI) Guidelines on Fair Practices Code, the IBA Code of Conduct, and all applicable local, state, and central legal frameworks governing debt recovery.

We demand the highest standards of integrity from our team. Our field and tele-collection professionals are trained to operate strictly within legal boundaries, communicating transparently and respecting customer privacy at all times. We maintain a strict zero-tolerance policy for any form of harassment, intimidation, or non-compliant behaviour.

If you have experienced any deviation from these standards, or if you have a dispute regarding your account management, we encourage you to use this portal to file a formal grievance. We are committed to investigating every issue objectively, transparently, and swiftly, coordinating directly with our principal lending partners to ensure a fair and lawful resolution.